All orders are shipped within 1 to 3 business days on weekdays.

For pre-order items please refer to the product description for an estimated shipping date.

We are closed on weekends.

depending on the shipping method, we will send you a tracking number.

At the moment we can’t ship orders to P.O. Boxes or Military APO/FPO addresses.

Yes, you can exchange your defective order for free. Please email us about the detail  customer@therackvalet.com

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. The Rack Valet cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from GCDS, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to GCDS. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

2 to 5 business days

7 to 14 business days

Please check the list of countries we ship to on our shipping page or during your order checkout.

Please see our return policy on our shipping/policies page.

Yes, please check each item description. Please contact us for any exact measurement or size  customer@therackvalet.com

Unfortunately, no. Check the item description carefully before placing order. If you are still not sure about the color or the reference, please contact us.

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