Terms & Conditions
Legal notices

therackvalet.com is operated by:

Afyda Antara SASU
SIREN 81203611900012

Head Office:

Afyda Antara
69 rue des Granges
25000 Besançon
Email: info@afydaantara.com

Director of the publication:

Afyda Antara
69 rue des Granges
25000 Besançon

Hosted by:

2 rue Kellermann
58100 Roubaix

Collection of personal data 
The website therackvalet.com also uses cookies.The purpose of the cookie is to indicate the visitor’s visit to the website. Cookies are only used by therackvalet.com for the purpose of improving the personalized service for the visitor.

Under no circumstances do we collect the e-mail address of visitors without them deliberately communicating it to us.

Purpose of data processing 
The information collected shall be processed to communicate commercial offers. Only our company is the recipient of the information communicated.

In accordance with legal obligations, we keep this information for a limited period of time, proportionate to the purposes for which you have communicated it to us.

Transmission of personal data to third parties

The information collected through our website may be passed on to partner companies in order to provide you with appropriate commercial offers. To receive this information, simply check the appropriate box on the page where the information is collected. At any time, you can tell us your wish to change your choice.

Protection of your personal data and exercise of the right of access

therackvalet.com strictly applies Law 78-17 of 6 January 1978 on “Data Processing, Files and Freedoms” as well as the ethical principles that flow from it regarding the personal information that you may be required to communicate to us in connection with an order placed on our website.

1. Transmission of personal data to third parties
The Personal Data collected during your subscription for the newsletter, the auction, the creation and the filing of written comments (including photographs and videos) are used to enable therackvalet.com to identify the authors.Unless expressly authorized by you on the Site, your Personal Data is not transmitted to third parties by therackvalet.com.

2. Right of access and rectification of transmitted data
As provided by Article 34 of the Data Protection Act of 6 January 1978, you have the right to access, modify, rectify and delete data concerning you. You can exercise this right by contacting us at the following address:

Afyda Antara – The Rack Valet
69 rue des Granges
25000 Besançon

3. The number of your return to the CNIL
The collection and automated processing of personal and nominative information and the recipients of this information have been defined, declared and authorised by the CNIL.

4. Unsubscribe
You can unsubscribe at any time by clicking on the link in all e-mails or by contacting our customer service.

Beyond legal obligations, therackvalet.com is committed to the following ethical rules:

1. The cookies
Cookie files are stored in your browser memory.Their lifetime is permanent. They contain a unique identifier per browser. They constitute the history of visits to our site and on each of its pages. You can always set your browser to refuse these cookies without affecting your browsing on our site.

2. Use of e-mails
As soon as you place an order on our website, you provide us with your e-mail address which is used to track your order. These contact details are also used to send you our product newsletters. If you no longer wish to receive information from therackvalet.com, we always give you the option to unsubscribe from this mailing list by returning your email or by clicking on the link in the emails.

Intellectual and industrial property rights: 
All the elements published within the site therackvalet.com, such as sounds, images, photographs, videos, writings, animations, programs, graphic charter, database utilities, software, and other underlying technology is protected by the provisions of the Intellectual Property Code and belongs to Afyda Antara.

The Rack Valet mark, as well as all figurative and non figurative marks and more generally all other marks, illustrations, images and logos appearing on the articles, their accessories or their packaging, whether or not they are registered, are and will remain the exclusive property of Afyda Antara SAS, with the exception of the rights held on the visuals of the products, brands and logos of the suppliers of the products presented on therackvalet.com.

Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express and prior agreement of the company Afyda Antara SASU, is strictly prohibited. The same applies to any combination or conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo, with the exception of logos and descriptive signs belonging to the marks present on the site. The same applies to all copyrights, designs and patents that are the property of Afyda Antara SASU.

The Rack Valet is not responsible for the content and operation of the sites linked to this site, as well as for any damage of any kind that may be suffered by the visitor on the occasion of a visit to these sites.

The use of this site implies the knowledge and acceptance by the visitor of the characteristics and limits of the Internet and the technologies related thereto, the lack of protection of certain data against possible hijacking or piracy and risk of contamination by possible viruses circulating on the network. The Rack Valet declines all responsibility for any misuse or incident related to the use of the computer, Internet access, maintenance or malfunction of the servers, telephone line or any other technical connection, and the sending of the forms to an incorrect or incomplete address, of any computer errors or defects found on the site.

Applicable Law

This site is subject to French law.

General Terms and Conditions of Sale

Article 1: Purpose
The purpose of The Rack Valet is to manage an online sales platform dedicated to the sale and promotion of the The Rack Valet brand and possible partner brands.

Article 2: Acceptance of General Conditions
Acceptance of the general terms and conditions of sale is tacitly effected by the validation of the order by the customer. By making the payment, the user indicates that he accepts these terms and conditions without reservation.

Article 3: Completion of Sales
The sales are perfect between the parties and the property is acquired to the buyer as soon as the payment of the item, little important the date of delivery.

Article 4: Disclosure obligations
The Rack Valet meets its duty to provide advice and pre-contractual information, as set out in Article L121-18 of the Consumer Code and the sections to which it refers.
The essential characteristics of the articles are reproduced in the detailed description accompanying the photographs of the articles.
Compliance with Article L121-19 of the French Consumer Code results from the confirmation of the order.

Article 5: Customer account
The site is freely accessible without registration, but any order requires the registration of the purchaser.
The following are required: civility, first name, last name, email address, password, telephone number and delivery address.

Article 6: Prices and means of payment
The prices are indicated all taxes included in France and the European Union. Outside the European Union additional customs fees/ carrier may need to be paid at the reception. The items are provided at the price in effect at the time of placing the order. Payment is by credit card, paypal or bank transfer.

Any discount codes applied do not apply to delivery charges, with the exception of specific free delivery coupons. They cannot be reimbursed.

Payment data are not retained by The Rack Valet or the financial transaction organization.The receipt of the price is immediate.

The information you give us when you order and pay by credit card is automatically processed by our payment partners. The purpose of this automated data processing is to define a level of analysis of transactions and to fight against credit card fraud, theft and misuse of your identity.

The Rack Valet and its payment partner organisations are the only recipients of data related to your order. Your card number is never transmitted or used as is, but has a secure encryption and encryption system. The highest security standards are applied to data storage and all comply with the Payment Card Industry Data Security Standard (PCI DSS). You can object to the communication of your data, knowing that the non-transmission of this data prevents the realization and analysis of your transaction and will lead us to suggest you another method of booking.

The occurrence of an unpaid due to a fraudulent use of a bank card will result in the registration of the contact details related to your order associated with this unpaid in a payment incident file. An irregular report or anomaly may also be subject to specific processing.

Depending on the information provided by the order analysis system, we may contact you to ask you to provide us with additional parts. The provision of these parts is in this case a sine qua non condition to the validation of your reservation.

In order to combat credit card fraud, a visual check of the means of payment can be carried out by The Rack Valet customer service before shipping the products.

Article 7: Price adjustments in balances
If an item has been purchased within 7 days prior to the start of the sale or a promotion period, The Rack Valet may credit the price difference on request in the form of a credit on the customer account. This credit will be granted provided that the product including the size is always available for sale on the site at the time of the request by the customer. This credit will be valid for 12 months after approval of the credit.

Any item purchased that is discounted or discounted will not benefit from this downward adjustment.

Article 8: Rates and delivery time

Delivery costs are free for metropolitan France.
For the other destinations, they will be the subject of an estimate at the time of placing the order.
The delivery times indicated depend on the supply and delivery possibilities of The Rack Valet. Delivery time overruns shall not give rise to damages.

Article 9: Unavailability of ordered goods
If exceptionally, the item ordered was no longer available, the buyer may either make an exchange, or be reimbursed without delay and at the latest within thirty days of payment of the sums he paid.

Article 10: Quality of Articles
The quantity and qualities of the delivered item are those fixed at the time of ordering.
The Rack Valet reserves the right to modify the goods to be delivered under the assumption described in paragraph 2 of article R132-2 of the French Consumer Code, that is, when the changes are related to technical developments and do not result in any price increase or alteration of the quality of the product, on the understanding that the consumer is free to mention the characteristics to which he makes his commitment subject.
The items sold by The Rack Valet are guaranteed new in accordance with the law in force and have, under no circumstances, been the subject of prior use.

Article 11: Non-compliance of the order/ damaged article
Article L121-20-3 of the French Consumer Code states that The Rack Valet, as a professional, is automatically responsible to the consumer for the proper performance of the obligations resulting from the distance contract, that these obligations are to be performed by the professional who has concluded this contract or by other service providers, without prejudice to his right of recourse against them-on the other hand that it may be exonerated from all or part of its liability by proving that the non-performance or improper performance of the contract is attributable either to the consumer or to the fact, unforeseeable and insurmountable, of a third party to the contract, or to a case of force majeure. In the event of an anomaly concerning the delivery, that is to say in the case of defective or non-compliant articles in kind (color reference error), the Customer must as soon as possible or on the same day of delivery, send his complaints to The Rack Valet by email, on the following address: customer@therackvalet.com.

Any claim made after 3 days after delivery cannot be accepted.
The absence of complaints, the non-issuance of reservations on the part of the Customer means that the delivered article is deemed satisfactory and cannot be the subject of any subsequent dispute.

Article 12: Cancellation: Right of withdrawal

Pursuant to Article L 121-20 of the French Consumer Code as amended by Order No. 2001-741 of 23 August 2001 and Law No. 2014-344 of 17 March 2014, the withdrawal period is 14 days from the day after receipt of the article.
The exercise of this right is done by email to our customer service, or via a registered letter with acknowledgement of receipt formalizing the deadline of 14 calendar days with The Rack Valet.
The exercise of this right entails the reimbursement of the sums paid, after qualitative and quantitative verification of the returned items.

Article 13: Returns
In France, The Rack Valet will cover the return costs by sending a prepaid return voucher.Outside France, the means of return will be at the initiative, convenience and expense of the customer.
The products must be in good condition and returned to their original packaging, to which a package covering the entire product is added;they must bear no trace of use, be accompanied by their accessories.
Only after verifying that these conditions are met will The Rack Valet refund the amounts collected for the returned items, with the exception of the initial shipping charges.Otherwise, no refund can be payable, the customer will remain the owner of the product, which he can come to pick up at the headquarters of therackvalet.com within a maximum of one month.
In case of partial return of an order whose total initial amount justified a free delivery, shipping costs corresponding to the items kept by the customer will be deducted from the amount refunded by The Rack Valet, as a participation in the shipment of the products.

Article 14: Data protection law and freedoms
In accordance with Law 78-17 of 6 January 1978 revised by Law 2004-801 of 6 August 2004, you have the right to access and correct your personal data. Through us, and only if you have given your initial consent at the time of registration, your address may be forwarded to third party partners of The Rack Valet. This allows you to receive proposals from other companies. If you do not wish to do so, please write to us at: The Rack Valet , 69 rue des granges 25000 Besançon , FRANCE

Article 15: Intellectual Property
All texts, commentaries, books, illustrations and images, both visual and audio, reproduced on therackvalet.com are protected under copyright, trademark, patent and image rights for the entire world. They are the full and complete property of AFYDA ANTARA SASU.
As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or more restrictive provisions of the Intellectual Property Code, is authorized.Any other use constitutes infringement and is sanctioned under Intellectual Property.

Article 16: Litigation
Any disputes that may arise over the performance and interpretation of these general conditions shall be brought before the courts which shall have sole jurisdiction.

Article 17: Miscellaneous
These terms and conditions take effect from 1 November 2015.
The Rack Valet reserves the right to modify certain elements of these terms and conditions during the year.

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